Refund policy
Returns & Refunds Policy
At Stampe Prints, we strive to ensure that you are completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a hassle-free returns and refunds process. Please read the policy below for details on how to return an item and request a refund.
Returns Eligibility
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Items must be returned within 30 days of the delivery date.
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Products must be in their original condition, unused, and in the original packaging.
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Custom or personalised items are non-refundable, unless they arrive damaged or defective.
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Proof of purchase (order confirmation or receipt) is required for all returns.
How to Initiate a Return
To return an item, please follow these steps:
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Contact Us: Email our customer support team at harrisondperry263@gmail.com with your order number and reason for the return.
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Receive Instructions: Our team will provide you with return instructions and the return address.
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Ship Your Item: Securely package the item and ship it back using a trackable shipping service. Customers are responsible for return shipping costs unless the item was defective or incorrect.
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Processing Your Return: Once we receive your return, we will inspect it and process your refund within 5-7 business days.
Refunds
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Approved refunds will be credited back to your original payment method.
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Shipping costs are non-refundable, unless the return is due to an error on our part (e.g., incorrect or defective item received).
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If a refund is delayed or missing, please check with your bank or payment provider, as processing times may vary.
Damaged or Defective Items
If your item arrives damaged or defective, please email us at team@stampeprints.com within 7 days of delivery with photos of the item and packaging. We will arrange for a replacement or full refund at no additional cost.
Exchanges
Currently, we do not offer direct exchanges. If you wish to exchange an item, please return the original item and place a new order.
If you have any questions regarding our returns policy, feel free to reach out to us at harrisondperry263@gmail.com. Our customer support team is happy to assist you!